Culture First

Crafted by Culture Amp

COVID-19 Pandemic 2020

Since we launched our COVID-19 survey templates, we′ve had over 200 customers be proactive in seeking feedback from their employees with regards to their organizational response.

The insights we share below now reflect all data collected from the launch of this survey until early May. Initially, we had considered releasing benchmark data in separate time interval snapshots; however upon inspection of the data, themes have stayed true, and we′ve created a single benchmark by including the whole time period: where there are marginal differences between the two datasets, we′ve called them out specifically.

It′s important to note that the organizations in this benchmark represent a cohort of ″early adopters″ in regards to collecting feedback about COVID-19 response as well as the current over-representation of North America with almost 40% of responses.

  • ~1.3m

    Questions answered

  • /
  • ~250

    Organizations

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry.
 Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    19%

  • Information Technology and Services

    11%

  • Internet

    7%

  • Financial Services

    6%

  • Non-Profit Organization Management

    4%

  • Insurance

    3%

  • Accounting

    3%

  • Investment Management

    3%

  • Wholesale

    3%

  • Telecommunications

    3%

  • Marketing and Advertising

    2%

  • Government Administration

    2%

  • Management Consulting

    2%

  • Investment Banking

    2%

Region breakdown

  • North America

    40%

  • Oceania

    19%

  • Europe

    18%

  • Asia

    16%

  • MEA

    6%

  • South America

    1%

How well are organizations adapting to COVID-19?

94% of employees believe their organizations are adapting well to the COVID-19 crisis.

Company Confidence

Company confidence is defined using these three questions, getting at the heart of employee perceptions of organizational support and adaptability from the survey template.

[Company] is making sufficient adjustments to deal with the COVID-19 Pandemic

95%

I have confidence in [Company]′s response to the COVID-19 Pandemic

94%

[Company] is supporting employees during the COVID-19 Pandemic

94%

We’ve found company confidence is exceptionally high at 94% suggesting employees within this first tranche of organizations are highly satisfied with their organization’s response.

Which questions matter the most?

We look at which questions most drive our desired outcome of Company Confidence in the organization′s COVID-19 response. The data tells us that Leadership is highly important, with the 3 highest drivers in the top 5 pertaining to Leadership′s role. Timely communications and how safe employees feel carrying out their role are also strong drivers of company confidence.

1

I believe the leaders at [Company] are making effective decisions regarding the COVID-19 Pandemic

91% favorable

Leadership
2

The leaders at [Company] are providing a sense of stability during the COVID-19 Pandemic

90% favorable

Leadership
3

The leaders at [Company] are appropriately visible/accessible during the COVID-19 Pandemic

92% favorable

Leadership
4

We are receiving timely communications from [Company] about the COVID-19 Pandemic

94% favorable

Communication
5

I feel safe carrying out my role during the COVID-19 Pandemic

95% favorable

Health and Wellbeing

Least favorable areas

People answering COVID-19 Pandemic 2020 were least favorable about the following areas:

The lowest scoring items are around dependents being able to juggle their caring responsibilities and companies struggling to keep employees up to date on changes to policies.

Note: When we compared to data collected over March and early April, we saw only modest shifts. Previously the least favorable item was ″I know where to find [Company]′s most up-to-date COVID-19 Pandemic policy″ but that has increased 3% and moved up one place. Previously we did not have enough data to benchmark ″I understand my company′s most recent policy for [travel/flexible working/quarantine/reimbursement etc.]″ which is now the lowest-scored, perhaps unsurprising given the ″most recent″ timeframe.

1

I feel equipped to look after family/dependents when I need to

83% favorable

Enablement
2

I know where to find [Company]′s most up-to-date COVID-19 Pandemic policy

85% favorable

Policy
3

I understand [Company]′s most recent policy for [travel/flexible working/quarantine/reimbursement etc.]

86% favorable

Policy

Insights data provided by Culture Amp. For a complete overview of 2020 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Academy.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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